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[Continue shopping](https://www.shinola.com/collections/watches) Sale price Regular price ~~~~ Decrease quantityIncrease quantity Remove - (-) Estimated total [Free U.S. Shipping On Orders Over $125](https://www.shinola.com/pages/shipping-information) [Shop With Confidence: Easy 30-Day Returns](https://www.shinola.com/pages/returns-exchanges-information) Search Search [Gift Cards](https://www.shinola.com/collections/gift-cards)[Account](https://www.shinola.com/account) Cart \[0\] [Gift Cards](https://www.shinola.com/collections/gift-cards)[Account](https://www.shinola.com/account)\[0\] Popular Searches Support - [Customer Care & FAQ](https://www.shinola.com/pages/customer-care) - [Store Locator](https://www.shinola.com/pages/customer-care) - [Shipping](https://www.shinola.com/pages/customer-care) - [Returns](https://www.shinola.com/pages/customer-care) - [Repairs & Servicing](https://www.shinola.com/pages/customer-care) - [Watch Registration](https://shinola.registria.com/) - [Find Battery Replacement](https://www.shinola.com/pages/store-locator) - [Gift Cards](https://www.shinola.com/pages/customer-care) Trending ### [Runwell Chronograph Watch - Exclusive Black](https://www.shinola.com/pages/customer-care) - 37mm - Argonite - Leather ### NEWEXCLUSIVE [Runwell Chronograph Watch](https://www.shinola.com/pages/customer-care) Regular price $1,095 USD Regular price $1,095 Sale price $1,095 Unit price/ per ### [Monster Worldtimer GMT Watch](https://www.shinola.com/pages/customer-care) - 40mm - SW330-2 - Stainless Steel ### NEW [Monster Worldtimer GMT Watch](https://www.shinola.com/pages/customer-care) Regular price $2,295 USD Regular price $2,295 Sale price $2,295 Unit price/ per ### [Medium Bixby Crossbody - Tan](https://www.shinola.com/pages/customer-care) - Natural Leather ### NEWBEST SELLER [Medium Bixby Crossbody](https://www.shinola.com/pages/customer-care) Regular price $495 USD Regular price $495 Sale price $495 Unit price/ per ### [Runwell Watch - MOP Black Leather Strap](https://www.shinola.com/pages/customer-care) - 36mm - Argonite - Stainless Steel ### NEWBEST SELLER [Runwell Watch](https://www.shinola.com/pages/customer-care) Regular price $795 USD Regular price $795 Sale price $795 Unit price/ per Popular Searches - [watch](https://www.shinola.com/search?q=watch) - [runwell](https://www.shinola.com/search?q=runwell) - [wallet](https://www.shinola.com/search?q=wallet) - [canfield](https://www.shinola.com/search?q=canfield) - [red wings](https://www.shinola.com/search?q=red%20wings) - [petoskey](https://www.shinola.com/search?q=petoskey) Support - [Customer Care & FAQ](https://www.shinola.com/pages/customer-care) - [Store Locator](https://www.shinola.com/pages/store-locator) - [Shipping](https://www.shinola.com/pages/shipping-information) - [Returns](https://www.shinola.com/pages/returns) - [Repairs & Servicing](https://www.shinola.com/pages/shinola-repair-forms-us) - [Watch Registration](https://shinola.registria.com/) - [Find Battery Replacement](https://www.shinola.com/pages/store-locator) - [Gift Cards](https://www.shinola.com/products/electronic-gift-card) Trending ### [Runwell Chronograph Watch - Exclusive Black](https://www.shinola.com/products/runwell-chronograph-watch-exclusive-black) - 37mm - Argonite - Leather ### NEWEXCLUSIVE [Runwell Chronograph Watch](https://www.shinola.com/products/runwell-chronograph-watch-exclusive-black) Regular price $1,095 USD Regular price $1,095 Sale price $1,095 Unit price/ per ### [Monster Worldtimer GMT Watch](https://www.shinola.com/products/monster-gmt-automatic-worldtimer-watch) - 40mm - SW330-2 - Stainless Steel ### NEW [Monster Worldtimer GMT Watch](https://www.shinola.com/products/monster-gmt-automatic-worldtimer-watch) Regular price $2,295 USD Regular price $2,295 Sale price $2,295 Unit price/ per ### [Medium Bixby Crossbody - Tan](https://www.shinola.com/products/medium-accordion-crossbody-tan) - Natural Leather ### NEWBEST SELLER [Medium Bixby Crossbody](https://www.shinola.com/products/medium-accordion-crossbody-tan) Regular price $495 USD Regular price $495 Sale price $495 Unit price/ per ### [Runwell Watch - MOP Black Leather Strap](https://www.shinola.com/products/runwell-36mm-mop-black-leather-strap) - 36mm - Argonite - Stainless Steel ### NEWBEST SELLER [Runwell Watch](https://www.shinola.com/products/runwell-36mm-mop-black-leather-strap) Regular price $795 USD Regular price $795 Sale price $795 Unit price/ per Loading... 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Featured [\[ Explore Best Sellers \]](https://www.shinola.com/pages/customer-care) Collections Pages Popular Searches Support See all results # Customer Care & FAQs Frequently Asked Questions Frequently Asked Questions - [Shipping](https://www.shinola.com/pages/customer-care#shipping) - [Returns & Exchanges](https://www.shinola.com/pages/customer-care#returns) - [Repairs & Services](https://www.shinola.com/pages/customer-care#repairs) - [Watches](https://www.shinola.com/pages/customer-care#watches) - [Leather](https://www.shinola.com/pages/customer-care#leather) - [Jewelry](https://www.shinola.com/pages/customer-care#jewelry) - [Sales](https://www.shinola.com/pages/customer-care#sales) - [Counterfeit Products](https://www.shinola.com/pages/customer-care#counterfeits) - [Contact](https://www.shinola.com/pages/customer-care#contact) Jump to: Shipping Shipping General Shipping Information Orders may take up to 5 business days to ship regardless of the selected shipping speed during peak shipping times.Please visit our [Shipping Information page](https://shinola-production.myshopify.com/pages/shipping-information "https://shinola-production.myshopify.com/pages/shipping-information") for shipping costs, regional shipping details, and more. How do I change the shipping address on an order? Please reach out to Shinola customer service at 1-844-744-6652 as soon as possible and we'll do our best to change the address before it ships. A phone call or live chat is always the quickest way to make ensure we can update the address before it ships. How long will it take to receive my order once it ships? Orders may take up to 5 business days to ship regardless of the selected shipping speed during peak shipping times. Click [here](https://shinola-production.myshopify.com/pages/shipping-information "https://shinola-production.myshopify.com/pages/shipping-information") for more information. Do engraved/monogrammed orders take longer to ship? Yes. Please allow an additional 2-5 business days processing time for orders containing monogrammed or engraved items.Once your watch, leather good, jewelry, journal has been personalized, your order will ship with the shipping method selected at checkout. Returns General Returns & Exchanges Information Please visit our [Returns & Exchanges page](https://www.shinola.com/pages/return-label-form "Returns") for a detailed information on our return & exchange policies. How do I exchange an item? We do not offer a standard exchange process; you will need to return and make a new purchase. What is your return policy? We accept returns by mail or in store for items purchased from Shinola within 30 days of the purchase date excluding \*these items. Orders $125 and over that ship within the United States qualify for a prepaid return label, excluding bicycles.  Items must be returned with original packaging and in new/unused condition. Products that are monogrammed, engraved, or customized cannot be returned or exchanged. What is your return policy for monogrammed, engraved, or customized items? Monogrammed/engraved items **and wedding bands** cannot be returned or exchanged. All sales are final. We thoroughly inspect each item, and only ship items that meet our quality standards Where do I receive a return label? Please use the return label and packing slip included in your original package. A mail in return label may also be printed, please see our [returns page](https://www.shinola.com/pages/return-label-form "Returns") for more information.If you have any questions or no longer have these documents, feel free to contact our customer service team.Shinola only provides prepaid return labels for the contiguous United States. How do I submit a return? Please [**click here**](https://returns.shinola.com/#/ "https://returns.shinola.com/#/") to start a return. Can I return my Outlet or Sample Sale purchase? Sorry, Outlet purchases, discounted purchases, and Friends & Family Sample Sale purchases are considered final sale and are non-returnable purchases. Do you offer extended returns during the Holiday season? Yes, purchases made between **11/15/2025 – 12/15/2025** can be returned or exchanged until **1/15/2026**. Repairs & Services Where can I find forms to submit my repair? For repairs in the United States, please visit our [Repair Center page.](https://www.shinola.com/pages/shinola-repair-forms-us "Repair Center") For international repairs, please visit our [International Repairs form.](https://www.shinola.com/pages/international-repairs "International Repairs") Can I engrave products after purchase? Yes, please visit our engraving information guide here:For Jewelry Engraving (US), please visit the form [here.](https://www.shinola.com/pages/shinola-jewelry-engraving-form "Shinola Jewelry Engraving Form") For Watch Engraving (US), please visit the form [here](https://www.shinola.com/pages/watch-engraving-request "Watch Engraving Request"). How do I replace my watch battery? Please follow watch repair instructions.Watch battery replacements may be conducted in any Shinola retail store or authorized battery replacement center. Watch repair forms can be located here: [Watch Repairs (US)](https://www.shinola.com/pages/shinola-repair-forms-us "Repair Center") [Watch Repairs (International)](https://www.shinola.com/pages/shinola-repair-forms-us "Repair Center") How much does it cost to repair my watch? Please visit our watch repair cost guide here: [Watch Repair Cost Guide](https://www.shinola.com/pages/watch-repair-cost-guide "Watch Repair Cost Guide") Watches How do I register my watch? Click [here](https://shinola.registria.com/) to access our watch registration form on Shinola.com. _For international watch registrations_ _**outside of the US only**_ _, please register with Shinola Headquarters address instead of personal:_ 485 West Milwaukee Avenue, Detroit, Michigan 48202 How do I know if my watch is already registered? Looking to access your existing Shinola watch registration? **Please contact Customer Service**. Access to watch registration via Shinola.com accounts is temporarily unavailable. How do I set the date and time on my Quartz watch? **Setting the Time** (push down crown): 1. **Pull the crown out away from the case, to the last position** (the movement will stop) 2. **Turn the crown** until you are at **the correct time** 3. **Once time is set, reseal the crown** by pressing it in against the case until tight (flush against the watch case) **Setting the Date** (screw down crown): 1. **Pull the crown out away from the case to position II** (one click) 2. **Turn the crown** clockwise until the date wheel shows **yesterday's date** 3. Next, **pull the crown out to position III**(one more click - the hands will stop moving) 4. **Turn the crown** clockwise until you see the date wheel roll over **to today's date** 5. Continue to **turn the crown** clockwise until you are at the **correct time today** 6. **Once time and date are set, reseal the crown** by pressing it in against the case until the threads engage, and turn clockwise until tight (flush against the watch case) **Instructions to share from our watch manual** **:** Please refer to [page 6 of our watch manual](https://shinola-m2.s3.us-east-2.amazonaws.com/pdfs/shinola_watch_manual.pdf#page=6) for instructions on setting the time/date on watches with push down and screw down crowns. Once you've set the time or date, **always remember to reseal the crown,** making sure it is flush against the case. This helps to keep dust and moisture out of your watch. How do I wind my Mechanic watch? The Mechanic has a minimum 42-hour power reserve, meaning that once fully wound, it will continue to keep time for ~42 hours, at which point it will stop and need to be reset and rewound. To keep the watch ticking, the Mechanic should be manually-wound habitually, restoring the power reserve before it is completely depleted.Please visit our comprehensive guide to wind your Mechanic watch here: [Mechanic Watch Winding Guide](https://www.shinola.com/pages/mechanic-watch-winding-guide "Mechanic Watch Winding Guide") How do I wind my Automatic Watch? To wind you watch, first unscrew the crown by turning it counter clockwise until the threads disengage. Next, turn the crown clockwise 30 times to return the power reserve to maximum capacity making sure not to over-wind the watch. Please visit our comprehensive guide to wind your Autmotic watch here: [Automatic Watch Winding Guide](https://www.shinola.com/pages/automatic-watch-winding-guide "Automatic Watch Winding Guide") How do I change my watch strap? Please visit the page below to view step-by-step videos on how to change your watch strap (based on model): [Watch Strap Changing Guide](https://www.shinola.com/pages/watch-strap-changing-guide "Watch Strap Changing Guide") How do I resize my watch bracelet? Proper bracelet sizing requires special expertise and experience. If you are not familiar with bracelet sizing procedures, the pins could become damaged and that may lead to failure of the pin. We highly recommend you seek the assistance of an experienced watch technician or jeweler. You can bring your watch to any [Shinola store](https://www.shinola.com/pages/store-locator "Store Locator") and we'll be happy to size it for you.You can also take your watch to a local jewelry or watch repair shop. Many jewelers will size a new watch at no charge if the watch is purchased from them. However, they may charge for sizing items that are purchased from other retailers.Our Service Centers are happy to size your new purchase for you. However, you would incur shipping costs to get the watch to us, so it may be more cost effective to seek the assistance of a local jeweler. \*Watches with metal bracelets that have been resized are not eligible for return or exchange How do I size my watch? Please view our printable/downloadable watch sizing guide: [**Watch Sizing Guide**](https://www.shinola.com/pages/watch-size-guide "Watch Size Guide") What is your Shinola watch warranty? Please visit the [Shinola Warranties page](https://www.shinola.com/pages/shinola-warranties "Shinola Warranties"). Leather Where do your leather materials and parts come from? We are committed to making Shinola goods with as many American-made components as possible.Sometimes it's not possible…Certain parts and components are no longer made in America at the quality and scale that we require. We are always looking for opportunities to source more of our components in the US, while remaining at a price point that is accessible, which allows us to scale and ultimately create more sustainable jobs. How do I care for my Shinola leather products? Every piece of handcrafted leather is unique, and each item's individual characteristics and color will naturally mature through daily use and exposure to the elements, adding to its charm.Do not use water on lightly treated or untreated leathers as those products are vulnerable to staining. Please note that water staining may occur if the product gets saturated. Coloration can also transfer to or from the product due to friction with garments.Care instructions vary depending on leather type. [**Please visit our** Leather Care Chart **for specific care instructions.**](https://www.shinola.com/pages/leather-care "Leather Care Chart") How much does it cost to repair my Shinola leather goods? Please visit our [Leather Repair Cost Guide.](https://www.shinola.com/pages/leather-repair-cost-guide "Leather Repair Cost Guide") Can my Shinola leather goods be repaired? Shinola leather goods may be repaired.Please visit our [Leather Repair Form (US).](https://www.shinola.com/pages/leather-goods-repair-guide "Leather Goods Repair Guide") If you need assistance identifying what needs repair on your Shinola leather good, please visit our [Leather Repair Guide.](https://www.shinola.com/pages/leather-goods-repair-guide "Leather Goods Repair Guide") What is your warranty on Shinola leather goods? Please visit the [Shinola Warranties Page.](https://www.shinola.com/pages/shinola-warranties "Shinola Warranties") Jewelry How do I care for my Shinola Jewelry? Please visit the [Shinola Jewelry Care Guide.](https://www.shinola.com/pages/shinola-jewelry-care-guide "Shinola Jewelry Care Guide") What is your Shinola jewelry warranty? We are committed to only working with partners in jewelry production that share our unwavering commitment to quality. This commitment allows us to design beautiful jewelry that is crafted to endure for years to come. To back up that commitment, any defects of the material or workmanship of your jewelry will be covered under warranty for 90 days.If we cannot repair or replace your product, a store credit will be issued for the original amount paid.The warranty does not cover damages arising from accidents or misuse, or from any alteration, service or repair performed by any other party other than Shinola.Manufacturing defects are assessed on a case by case basis with a valid proof of purchase from shinola.com or one of our authorized retailers. If your product requires replacement, please be advised we cannot also return your original product to you. Please let us know if your product has sentimental value and you do not want the item replaced. We will honor your wishes and repair it to the best of our ability, if a repair is possible.We try to repair any item before we replace it. While we cannot absolutely preserve the original look and feel of the item, our team completes a repair to best maintain the integrity of the item.Our jewelry is made using various production techniques including many hand-finishing methods. This means each piece of jewelry is unique in its own details. Slight variations in dimensions and finishing are not viewed as defects.If a repair is required outside of warranty, you will be notified with the charges required prior to any work being done on your item. Can I repair my Shinola jewelry? Yes, [click here](https://dev.myjewelryrepair.com/authorized-services/shinola-jewelry-repair/ "https://dev.myjewelryrepair.com/authorized-services/shinola-jewelry-repair/") to start the Shinola jewelry repair process. Sales How do I submit a request for a Corporate Sales order? Please see our [Corporate Sales page](https://www.shinola.com/pages/corporate-sales "Corporate Sales") for more information. How do I request to be an Authorized Retailer? Please visit our [Wholesale page](https://www.shinola.com/pages/wholesale-request "Wholesale Request") for more information, Customer Service Customer Service Contact Information If you have any questions or would like to get in touch with our team for any reason, please reach out to customer service at [+1-844-744-6652](tel:18447446652) or [customerservice@Shinola.com](mailto:CustomerService@Shinola.com) Counterfeit Products How can I be sure my Shinola watch is authentic? Every genuine Shinola timepiece is built by hand in Detroit and backed by our official warranty. To ensure authenticity, only purchase from **Shinola.com**, our **official Shinola stores**, or one of our **authorized retail partners** listed on our website. If a deal looks too good to be true, it probably is. Auction sites, third-party marketplaces, and unofficial watch sellers often list counterfeit or modified products that do not meet our standards of quality or service. Why does authenticity matter? Counterfeit products not only violate our intellectual property but also mislead customers and diminish the craftsmanship we stand for. Our watches are designed, assembled, and tested with precision - each one representing hundreds of hours of American skill and dedication. A counterfeit product cannot promise that. It will not perform like a Shinola, age like a Shinola, or be serviced like one. What happens if I send a counterfeit Shinola watch in for repair? If our service team determines that a watch is counterfeit or has been tampered with, **we will not repair it. We will then contact you to determine next steps.** All counterfeit items are documented and securely destroyed in accordance with applicable laws. We also work closely with law enforcement, customs, and online platforms to monitor, report, and remove listings for fake Shinola products. How is Shinola combating counterfeit watches? We maintain a zero-tolerance policy against counterfeit goods. Shinola actively monitors online marketplaces, social platforms, and unauthorized websites to identify and remove counterfeit listings. We continue to pursue legal action where appropriate and partner with agencies around the world to protect our customers and our community of makers. How can I report a suspected counterfeit Shinola product? If you believe you’ve encountered or purchased a counterfeit Shinola product, please contact our **Customer Service team** at support@shinola.com with photos and purchase details. Your report helps us protect the integrity of the brand and the people who craft it. - Choosing a selection results in a full page refresh. - Opens in a new window. 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