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### [Runwell Chronograph Watch - Exclusive Black](https://www.shinola.com/pages/watch-repair-request)

- 37mm

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### NEWEXCLUSIVE   [Runwell Chronograph Watch](https://www.shinola.com/pages/watch-repair-request)

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### [Monster Worldtimer GMT Watch](https://www.shinola.com/pages/watch-repair-request)

- 40mm

- SW330-2

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### NEW   [Monster Worldtimer GMT Watch](https://www.shinola.com/pages/watch-repair-request)

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### [Medium Bixby Crossbody - Tan](https://www.shinola.com/pages/watch-repair-request)

- Natural Leather

### NEWBEST SELLER   [Medium Bixby Crossbody](https://www.shinola.com/pages/watch-repair-request)

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### [Runwell Watch - MOP Black Leather Strap](https://www.shinola.com/pages/watch-repair-request)

- 36mm

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### NEWBEST SELLER   [Runwell Watch](https://www.shinola.com/pages/watch-repair-request)

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Trending

### [Runwell Chronograph Watch - Exclusive Black](https://www.shinola.com/products/runwell-chronograph-watch-exclusive-black)

- 37mm

- Argonite

- Leather

### NEWEXCLUSIVE   [Runwell Chronograph Watch](https://www.shinola.com/products/runwell-chronograph-watch-exclusive-black)

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$1,095 USD

Regular price

$1,095

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### [Monster Worldtimer GMT Watch](https://www.shinola.com/products/monster-gmt-automatic-worldtimer-watch)

- 40mm

- SW330-2

- Stainless Steel

### NEW   [Monster Worldtimer GMT Watch](https://www.shinola.com/products/monster-gmt-automatic-worldtimer-watch)

Regular price
$2,295 USD

Regular price

$2,295

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$2,295

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### [Medium Bixby Crossbody - Tan](https://www.shinola.com/products/medium-accordion-crossbody-tan)

- Natural Leather

### NEWBEST SELLER   [Medium Bixby Crossbody](https://www.shinola.com/products/medium-accordion-crossbody-tan)

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### [Runwell Watch - MOP Black Leather Strap](https://www.shinola.com/products/runwell-36mm-mop-black-leather-strap)

- 36mm

- Argonite

- Stainless Steel

### NEWBEST SELLER   [Runwell Watch](https://www.shinola.com/products/runwell-36mm-mop-black-leather-strap)

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- ### Watch Repair Form

- At Shinola, we stand behind our quality craftsmanship with every product we make. To back up that claim, we offer a
limited lifetime warranty on our metal quartz and automatic timepieces, and a 3-year limited warranty on our TR90
resin and ocean plastic timepieces. You can find more information on your warranty below:

- [Quartz Limited Lifetime Warranty](https://www.shinola.com/knowledge-base/watches-warranties-manuals/quartz-watch-limited-lifetime-warranty-terms-and-conditions.html)
  - [Automatic Limited Lifetime Warranty](https://www.shinola.com/knowledge-base/watches-warranties-manuals/automatic-watch-limited-lifetime-warranty-terms-and-conditions.html)
  - [TR90 and Ocean Plastic 3 Year Warranty](https://www.shinola.com/knowledge-base/watches-warranties-manuals/detrola-3-year-limited-warranty-terms-and-conditions.html)

If your watch is not currently registered on Shinola.com, please [register it here](https://shinola.registria.com/) before proceeding to validate your warranty.

We charge a $35 diagnostic fee. This covers a thorough diagnostic test and battery replacement by our repair technician team. This allows us to identify exactly why your watch has stopped ticking, determine if it falls under warranty, and find a solution.

[Click here](https://www.shinola.com/knowledge-base/watches-repairs/watch-repair-diagnostic-fee.html) for more information regarding this diagnostic fee.

FIRST NAME

LAST NAME

EMAIL

PHONE

SMS Repair Notifications

By checking the box, you agree to receive repair and service notifications from Shinola Detroit. Opting in is not a condition of purchase. Message Frequency Varies, Reply HELP for help or STOP to end. Message & Data Rates may apply. [Terms and Conditions](https://shinola---production.myklpages.com/p/mobile-terms-of-service) and [Privacy policy](https://www.shinola.com/pages/privacy-policy).

#### Product Details

SERIAL # [Where can I find this?](https://shinolahelp.zendesk.com/hc/en-us/articles/360048636154/#serial_number)

STYLE # [Where can I find this?](https://shinolahelp.zendesk.com/hc/en-us/articles/360048636154/#style_number)

Is your watch Quartz or Mechanical? [How can I tell?](https://shinolahelp.zendesk.com/hc/en-us/articles/360048636154/#quartz_or_automatic)

QuartzMechanical

Are you a product owner or authorized retailer?

Product OwnerAuthorized Retailer

Have you already registered your watch on Shinola.com?

YesNo

Length of ownership?

0 - 30 Days1 - 6 Months6 Months - 1 Year7+ Years1-3 Years3-5+ Years5-7 Years

Is this a 'battery related' issue? [How can I tell?](https://shinolahelp.zendesk.com/hc/en-us/articles/360048636154/#battery_help)

YesNoN/A

Please further explain the issue/service requested, if possible. This is also where you can include any notes for our repair team to review as they assess your watch. (OPTIONAL)

Has your watch been serviced / repaired by Shinola before?

YesNo

If you have an image that would help us identify the issue with your watch, please upload it here. (OPTIONAL)

Would you like us to replace the watch strap or bracelet? (An additional $15 service fee + cost of strap / bracelet will be required. Our Customer Service team will contact you to confirm strap / bracelet selection and finalize payment.)

YesNo

Do you need signature confirmation for watch delivery for $5

YesNo

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## **Notice of Right to Opt-out**

Certain US state privacy laws that apply to us provide residents of those states with the right to opt out of the “sale” or sharing of your personal information for targeted advertising. A list of states with such laws is found in our [Privacy Policy](https://www.shinola.com/pages/privacy-policy) at the section entitled “U.S. State Data Privacy Rights” section.

We may engage in activities that are subject to these opt-out rights by (a) allowing certain third party advertising cookies or tracking technologies on our website that collect and share information about your website use or (b) sending information about you to advertising platforms which help us market our products to you on other sites or platforms.

If you are a resident in a state that provides these opt-out rights, you can opt out by providing us the information below and hitting “Submit.” We need the information to identify you in our systems. If you don’t want to provide us with that information, we may only be able to opt you out of the cookie/tracking technology use cases – to do that, just hit Submit below.

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## **OPT-OUT PREFERENCE SIGNAL (GLOBAL PRIVACY CONTROL)**

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